Policies at Rena leigh Ltd

Returns and Refunds

Thank you for shopping with Rena Leigh! 

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We hope you love your new hair as much as we do but, in the event that you are unhappy with your order, please refer to our refund policy below.

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If you would like to return your wig or feel it is faulty then please get in touch first. We will then begin the returns process for you.
Wigs returned without being pre-arranged with us will not be refunded.

The wig must be returned within 14 days of purchase. It must be returned in its original packaging including plastic sleeve and satin bag. The wig must not have been worn, lace cut, brushed or restyled in any way.
We accept you need to remove the wig from its bag to inspect whether the colour and style is suitable.

We will process your refund as soon as the item has arrived with us and has been inspected.

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Please note: We cannot accept responsibility for any damages incurred when styling or washing your wig. Buyer is responsible for return shipping costs.

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CUSTOM MADE ORDERS ARE NON REFUNDABLE UNLESS FAULTY. 

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 Please ensure you measure your head correctly and select the correct cap size before purchasing. SIZE CHART – RenaLeigh

If your wig appears faulty this must be reported to us with photo evidence within 48 hours of receipt. Goods are not considered faulty if the condition deteriorates due to poor hair management on your part, such as heat damage, incorrect care or poor application.

All wigs are photographed before leaving our premises and Rena Leigh will not take responsibility for loss or damage in transit. 

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PLEASE NOTE THAT WE CANNOT ACCEPT RETURNS IF THE LACE HAS BEEN CUT OR IF THE ITEM HAS BEEN WORN. 

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If an item is returnable, ie an unworn stock item and agreed with our customer service team, it must be returned in its original condition, unworn and in the original undamaged packaging. You are responsible for any returned goods until they are received by Rena Leigh. Goods received after 14 days from reporting a fault will be returned to you and will not be eligible for a refund.

All returns are investigated by highly qualified hairdressers and if the unit has been altered in any way, e,g the unit has been given bleached knots, coloured or cut, it will not be refunded or replaced but will be returned to you.

Replacement units are non-returnable and non-refundable. 

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Your confirmation of any order indicates your acceptance of our refund policy.

If you are an international customer, you are also agreeing that you understand some countries have import restrictions on certain goods or materials. After dispatch from our premises, transfer of liability shifts to you and you will be liable to pay any local taxes or duties. 

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SALE ITEMS

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Terms and Conditions for Sale Items - Rena Leigh Online

1. Eligibility:
Sale items on Rena Leigh online are available to customers who meet the eligibility criteria as stated in the product description. We reserve the right to limit the quantity of items purchased and to refuse or cancel orders at our discretion.

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2. Pricing:
All sale prices are as advertised and are valid during the specified promotional period. Prices are subject to change without notice. In the event of a pricing error, Rena Leigh reserves the right to cancel any orders placed with incorrect pricing.

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3. Availability:
Sale items are available while supplies last. We do our best to ensure accurate inventory levels, but we cannot guarantee the availability of any product. If an item becomes unavailable after you have placed an order, we will notify you and issue a refund for the unavailable item.

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4. Returns and Exchanges:
All sales of discounted items are final. No returns or exchanges will be accepted, except in the case of a defective or damaged product. If you receive a defective or damaged item, please contact our customer service within 48 hours of receiving the order with photograph evidence of the issue.

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5. Shipping:
Shipping times for sale items may be longer than usual due to high demand during promotional periods. We will make every effort to process and ship orders promptly, but delays may occur. Expedited shipping options may be available at an additional cost.

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6. Coupons and Promotions:
Discount codes or coupons may not be applicable to sale items unless explicitly stated. Only one discount code or promotion can be applied per order.

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7. Limited Quantities:
Some sale items may have limited quantities available, and we cannot guarantee the availability of a particular product. Once an item is sold out, it may not be restocked during the promotional period.

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8. Modification of Terms:
Rena Leigh reserves the right to modify or terminate any promotion, sale, or these terms and conditions at any time without notice. Changes will be effective immediately upon posting on the website.

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By making a purchase during a sale on Rena Leigh online, you agree to these terms and conditions. If you have any questions or concerns, please contact our customer service team before making a purchase.